Last updated: 26 November 2024
Tribl T&C and Privacy Policy
Last updated: [26 November 2024]
Thank you for using Tribl! We are committed to providing you with a secure, transparent, and enjoyable experience. This Privacy Policy explains how Tribl collects, uses, and shares your personal information ("Personal Information"). Personal Information is information about you collected when you interact with the Tribl platform, including our websites, mobile applications, APIs, or other related services (the “Services”).
Table of Contents
1. Information We Collect
a. Information You Provide
We collect the following types of Personal Information directly from you:
1. Contact Information:
When you use or interact with the Services, we may collect your name, email address, and phone number.
2. Account Information:
When you create a Tribl account, we collect your username, password, and other information necessary to create and manage your account.
3. Order Information:
If you place an order, we collect information to fulfill the order, including your delivery address, tribe participation details, order preferences, and any special instructions.
4. Age and Identity Verification:
For orders involving restricted products like alcohol or tobacco, we may collect government-issued ID information to verify your eligibility.
5. Payment Information:
We collect billing address details and payment method information. For further details, see Section 2: Payment Processors and Partners.
6. Communication with Shoppers:
If you communicate with a Shopper during the fulfillment of your order (e.g., for product replacements), we collect the content of those communications.
7. Information You Make Public:
Any information you choose to post publicly on the Services (e.g., recipes, reviews, or community posts) becomes publicly accessible. Tribl cannot control the actions of third parties who may access this information.
8. Information You Provide About Others:
If you refer a friend, send a gift, or participate in a shared account feature, we may collect the recipient’s name, email, or delivery address. You are responsible for ensuring that you have their consent to share this information.
9. Other Information:
This includes any information you voluntarily provide, such as survey responses, customer support interactions, or details about your experience with the platform.
1.b. Information Collected by Automated Means
When you use and interact with Tribl’s Services, we automatically collect certain information about your device, browser, and activity to enhance functionality, improve user experience, and ensure operational efficiency.
Device and Usage Information
Our servers record information about the device you use to connect to the Services and your interactions with them. This includes:
Browser and Activity Information
We collect information about your activity within the Services, including:
To improve usability, we may use third-party software to replay sessions, capturing mouse movements, clicks, scrolls, and keystrokes during those sessions.
Location Information
We may collect information about your device’s location to:
If you allow location services on your device, we may collect precise location information. You can manage this by adjusting your device or browser settings or declining location-sharing permissions when prompted by the Tribl app. We may also infer your general location based on your IP address.
Cookies, Pixels, and Other Tracking Technologies
We, along with our partners and third-party advertisers, may use device identifiers, cookies, pixels, tags, APIs, SDKs, and similar technologies to collect information when you interact with the Services. These tracking technologies help us:
You may manage cookie preferences using browser settings or tools provided by third-party ad networks.
1.c. Information Received from Third Parties
We may receive Personal Information about you from third parties to enhance your experience, fulfill services, and improve platform functionality.
Third-Party Services
If you log in to the Services through a third-party service, we may collect information shared by that service. For example:
Retailers and Partners
We may receive information from retail and loyalty program partners to enable features such as:
Our Business Partners and Service Providers
We work with partners and service providers to collect Personal Information for various purposes, including but not limited to:
Co-branded and API-integrated Partners
If you interact with Tribl through co-branded experiences or APIs on third-party platforms, those partners may share information with us. For example:
Marketing and Advertising Partners
We may receive additional Personal Information from marketing and advertising partners to:
Payment Partners
Payment providers and processors may share information necessary for completing transactions, resolving payment disputes, or preventing fraud.
Fraud Prevention and Dispute Resolution Partners
We may collect data from third parties to assist with fraud prevention, security, and resolving claims or disputes.
Other Sources
We may also collect or receive Personal Information from the following:
2. Payment Processors and Partners
When you make payments for orders through Tribl, your payment information is securely handled by our third-party payment processors. Tribl ensures that the collection and processing of payment information align with industry standards for security and privacy.
2.1 Payment Methods and Processors
2.2 Partner-Managed Payments
2.3 Security and Transparency
Tribl works with trusted payment processors and partners to ensure your transactions are secure. We do not store sensitive payment information like full credit card numbers or CVV codes on our systems.
3. Information Use
We use the Personal Information collected or obtained about you to provide, enhance, and secure our Services.
3.1 Provide and Manage the Services
We use your information to:
3.2 Process Your Transactions
Your Personal Information is used to process payments, manage orders, and facilitate deliveries. This includes the use of data provided by payment processors and partners.
3.3 Customer Support
We use your information to respond to your inquiries, resolve issues, and provide assistance with orders, payments, and other service-related matters.
3.4 Communication
We communicate with you to:
3.5 Marketing and Advertising
Tribl and its partners may use your information to:
Details on managing your marketing preferences are available in the "Your Privacy Choices" section.
3.6 Personalization and Customization
Your usage patterns help us personalize your experience by:
3.7 Identify Usage Trends and Improve Services
We analyze your interactions with the Services to:
3.8 Security and Fraud Prevention
We use your information to:
3.9 Legal Obligations
We use your information to comply with applicable laws, respond to legal requests, and cooperate with law enforcement or government officials as required.
3.10 Community Affairs
As part of our mission to foster sustainable and connected communities, Tribl may use your information in support of community-oriented initiatives and events.
3.11 Other Uses
We may use your information for additional purposes with your consent or direction, including combining information from various sources for the purposes outlined above.
4. Information Disclosure
We may disclose your Personal Information to a variety of recipients to provide, enhance, and secure the Tribl platform while maintaining transparency and ensuring compliance with applicable laws and regulations.
4.1 Affiliates and Subsidiaries
We may share your Personal Information with our affiliates, subsidiaries, and other companies under common ownership and control for purposes consistent with this Privacy Policy and other operational needs.
4.2 Service Providers and Third-Party Partners
Your Personal Information may be disclosed to service providers and partners to support the following services:
4.3 Marketing and Advertising Partners
We may disclose your Personal Information to:
4.4 Analytics Providers
Third-party analytics providers (e.g., Google Analytics) may collect and analyze data to help us understand user behavior and improve services. For example, these tools may track how you interact with the Services, providing insights for optimization.
4.5 Shoppers
If you place an order, your Personal Information is shared with the Shopper fulfilling your delivery. Once the order is completed, the Shopper no longer has access to your data.
4.6 Retailers
We disclose information to retailers for purposes such as order preparation, loyalty programs, and compliance with legal requirements (e.g., alcohol purchases may require sharing your name, delivery address, and government-issued ID details).
4.7 Other Users
Your Personal Information may be visible to other users if:
4.8 Legal and Compliance
We may disclose your Personal Information if we believe it is necessary to:
4.9 Business Transactions
In the event of a sale, merger, acquisition, or reorganization of Tribl, your Personal Information may be transferred as part of the transaction.
4.10 Co-Branded Products and Services
We may share information with third-party partners offering co-branded services or products to provide you with tailored experiences.
4.11 Other Disclosures
We may disclose your Personal Information:
5. Summary Table of the Personal Information We Collect and the Parties to Whom We Disclose It
The table below outlines the categories of Personal Information Tribl collects, the sources from which this information is obtained, and the potential categories of recipients to whom this information may be disclosed. Tribl reserves the right to modify its data-sharing practices in the future. At launch, some disclosures may not occur but may be implemented as needed to enhance user experience, comply with legal obligations, or for other operational purposes.
Category of Personal Information
Source(s)
Categories of Parties to Whom We May Disclose Personal Information for a Business Purpose
Categories of Parties With Whom We May Share or Sell Personal Information for Behavioral Advertising
Identifiers, including names, email addresses, IP addresses, postal addresses, social media handles, and similar identifiers.
Directly from individuals Through automated means Third-party sources
Service providers, research partners, third-party partners, affiliates, personal shoppers, companies offering co-branded goods
Marketing and advertising partners
Personal Information categories listed in the California Customer Records statute, including phone numbers and payment card information.
Directly from individuals Through automated means Third-party sources
Service providers, affiliates, third-party partners, companies offering co-branded goods
Marketing and advertising partners
Protected classification characteristics under federal law, including age.
Directly from individuals
Service providers, personal shoppers, affiliates, retailers
Not applicable at launch
Commercial information, including products purchased, considered, and consumption tendencies.
Directly from individuals Through automated means Third-party sources
Service providers, personal shoppers, affiliates, companies offering co-branded goods
Marketing and advertising partners
Internet or other electronic network activity information, including browsing history, search history, and interactions with the Services, chatbots, emails, and ads.
Through automated means Third-party sources
Service providers, affiliates, third-party partners
Marketing and advertising partners
Geolocation data
Through automated means
Service providers, affiliates, retailers
Not applicable at launch
Audio, electronic, visual, or similar information, such as call recordings (where permitted by law).
Directly from individuals Through automated means
Service providers, affiliates
Not applicable at launch
Inferences, meaning profiles created from collected data to reflect preferences or behaviors.
Through automated means Third-party sources
Service providers, affiliates
Not applicable at launch
Sensitive Personal Information, including driver’s license/state ID numbers, log-in information, precise geolocation, and medical information.
Directly from individuals Through automated means
Service providers, retailers
Not applicable at launch
6. Grocery Orders (Applicable to Tribl)
To provide a seamless grocery shopping and delivery experience, Tribl may share certain Personal Information with our affiliated partners and service providers to facilitate the process. For example:
Your grocery orders are linked to your Tribl account, and you can request details about these orders by exercising your privacy rights outlined in Your Privacy Choices.
7. Children's Privacy
Tribl prioritizes protecting children’s privacy, especially in the digital space. The Services are not directed to or intended for children under the age of 16. Tribl does not knowingly collect Personal Information from children under the age of 16. If Tribl becomes aware that such information has been inadvertently collected, it will take reasonable steps to delete it from its records.
Tribl reserves the right to update this policy in the event the platform expands features targeted at families or parental users, ensuring compliance with applicable laws like COPPA (Children’s Online Privacy Protection Act).
8. Third-Party Websites
The Tribl platform may contain links redirecting users to third-party websites or services outside of Tribl’s control, including partner retailers and social sharing tools. These third-party services are governed by their own privacy policies, and Tribl encourages users to review such policies before disclosing Personal Information. Tribl is not responsible for the privacy practices of these third-party services.
9. Information Security
Tribl employs reasonable administrative, physical, and technical measures designed to protect Personal Information from unauthorized access, use, and disclosure. While Tribl takes robust steps to safeguard data, no system can guarantee absolute security. Users are encouraged to follow security best practices, such as protecting login credentials.
Tribl reserves the right to update its security measures as technology evolves and regulatory requirements change, ensuring the highest standards of data protection.
10. Cross-Border Transfers
Tribl operates globally and may transfer Personal Information outside the user’s country or region of residence to facilitate services. For example:
While Tribl implements measures to ensure the security of cross-border data transfers, users should note that data may be subject to local laws in the destination jurisdiction, including access by government authorities.
Tribl may expand cross-border transfer arrangements as its global partnerships and operations grow, always ensuring compliance with regional data protection laws.
11. Information Retention
Tribl retains Personal Information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Factors influencing retention periods include:
Tribl may revise retention policies as business operations evolve or as new legal obligations arise.
12. Your Privacy Choices
Tribl provides users with options to manage their Personal Information and preferences:
a. Update Account Information
Users may update or correct account details (e.g., name, delivery address, payment methods) through the "Account Settings" page. Changes may take time to process. Non-account holders can request updates by contacting anurup.ganguli@gotribl.com
b. Marketing Preferences
Users may opt out of promotional emails, push notifications, and text messages via "Account Settings" or by following unsubscribe links in messages. Tribl may still send transactional and administrative communications as required.
c. Access or Delete Personal Information
Users may:
To verify requests:
d. Behavioral Advertising Opt-Out
Users in eligible states may opt out of information sharing for Behavioral Advertising via privacy settings or browser-based signals like Global Privacy Control (GPC). Opt-out requests limit data sharing but do not prevent users from seeing non-personalized ads.
e. Appeals
Appeals against declined privacy requests can be submitted to anurup.ganguli@gotribl.com with the subject line "Rights Request Appeal."
f. Do Not Track (DNT)
Tribl does not currently respond to DNT signals but continually monitors developments in privacy standards.
13. Disclosures for Residents of California
a. Personal Information Collection and Disclosure
Tribl complies with the California Consumer Privacy Act (CCPA), providing California residents with specific rights. Refer to Section 5 for details on the categories of Personal Information collected, sources, and disclosure practices over the past twelve (12) months.
b. Sale and Sharing of Personal Information
Tribl may share Personal Information for Behavioral Advertising or analytics. Such activities could be considered a “sale” under California law. Users can opt out via:
c. Sensitive Personal Information
Sensitive Personal Information is used solely for operational, security, or service-related purposes, including fraud prevention and maintaining service quality. Tribl does not use such information for Behavioral Advertising.
d. Consumer Affairs
California residents may file complaints or inquiries with:
14. Disclosures for Residents of Nevada
Tribl does not "sell" Personal Information under Nevada law. Residents can contact anurup.ganguli@gotribl.com for any concerns about data usage or rights.
15. Disclosures for Residents of Canada
a. Cross-Border Transfers
Tribl may transfer Personal Information outside Canada (e.g., to the United States). For Quebec residents, this includes transfers outside the province of residence.
b. Automated Decisions
Tribl uses automated tools for purposes like fraud detection. Such tools may result in account deactivation but are designed to safeguard the platform.
c. Access and Deletion Rights
Canadian residents may exercise data rights, including access and deletion requests, as outlined in Your Privacy Choices. Requests by Authorized Agents will follow the verification steps described therein.
16. Changes to this Privacy Policy
Tribl may update this Privacy Policy periodically to align with new practices or laws.
Users are encouraged to review the policy regularly to stay informed of updates.
17. Contact Information
If you have questions, concerns, or comments about this Privacy Policy or how Tribl handles your information, please contact our Privacy Team:
Tribl Privacy Team
12374 Carmel Country Rd, Unit 208
San Diego, CA, 92130
Email: anurup.ganguli@gotribl.com
For customer service inquiries, visit our Help Center through the Tribl app or website.
Accessibility
Tribl is committed to ensuring its technologies are accessible to individuals with disabilities. If you require this Privacy Policy in an alternative format, or if you have comments concerning website or app accessibility, please contact us:
